Terms of Service

Last updated: November 9, 2026

These Terms of Service ("Terms") govern your access to and use of AstroLinq's website, assistant and dashboard (together, the "Service"). By creating an account, being added to a business's account, or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you agree on that business's behalf and confirm you have the authority to do so.

1. The Service

AstroLinq provides an AI booking assistant that a business adds to its website chat. The assistant answers customer questions from information the business provides, collects lead details, creates, changes and cancels bookings within the business's opening hours, sends booking confirmation and reminder emails, and hands conversations to the business's staff when needed. The dashboard lets the business's team review leads, bookings and conversations, take over a chat, set opening hours, and customize the assistant. Some features depend on third-party services (such as Google Calendar and email delivery) that you choose to connect or that we use to run the Service.

2. Your account

• You are responsible for keeping your sign-in credentials secure and for all activity under your account.
• You must give accurate information and be legally able to enter into these Terms and to operate the business you register.
• Account owners decide who joins their business's account and with what role, and are responsible for the actions of the people they add.

3. Acceptable use

You agree not to use the Service to:

• Send unsolicited, deceptive or spam messages, or contact people who have not agreed to be contacted.
• Create or send content that is unlawful, defamatory, fraudulent or infringes someone else's rights.
• Try to gain unauthorized access to the Service, other accounts or connected systems, or interfere with its operation.
• Instruct the assistant to mislead customers, to hide that it is an AI when asked, or to give medical, legal or financial advice.
• Break the terms of any connected provider, including Google.

4. AI-generated content

The assistant's replies are generated by an AI model from the information and instructions the business provides. You are responsible for keeping that information (prices, hours, policies) accurate and up to date and for reviewing how the assistant behaves for your business. AI output may be inaccurate or incomplete. We do not guarantee that replies or bookings will be correct in every case, and a business remains responsible for honoring or correcting bookings made through its assistant.

5. Customer data

A business that uses the Service is responsible for having the right to collect its customers' information and for telling its customers that they are chatting with an AI assistant where the law requires. We process customer data on the business's behalf as described in our Privacy Policy.

6. Connected third-party services

When you connect Google Calendar or another third-party service, you authorize AstroLinq to access and act on that connection as configured in your account (for example, creating calendar events for bookings). Your use of those services remains subject to their own terms, which you are responsible for following.

7. Fees

Some features may require a paid subscription. Applicable fees, billing terms and any free trial will be shown to you before you are charged. Fees may change with notice.

8. Availability

We work to keep the Service running, but we do not promise it will always be available or error-free. We may change or discontinue features, and we may perform maintenance that interrupts the Service.

9. Intellectual property

AstroLinq keeps all rights to the Service itself. You keep ownership of the content you submit (such as business information and instructions) and of your customers' data. You give us the permission needed to host and process that content to provide the Service.

10. Termination

You may stop using the Service and ask us to close your account at any time. We may suspend or end your access if you break these Terms or use the Service in a way that creates risk or legal exposure for us or others.

11. Disclaimers and limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, AstroLinq will not be liable for any indirect, incidental or consequential damages, including lost bookings, lost revenue or content generated or sent through the Service.

12. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page with a new "Last updated" date. Continuing to use the Service after changes take effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

14. Contact us

Questions about these Terms can be sent to astrolinqsupport@gmail.com.

This document reflects the Service's current operating practices in good faith and has not been reviewed by an attorney. It should be reviewed by qualified legal counsel, and updated with a registered legal entity name, before being relied on as a binding agreement.