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Privacy Policy

Last updated: November 9, 2026

AstroLinq ("we", "our", "the Service") provides an AI-powered booking assistant that businesses add to their own website chat to answer customer questions, take bookings and hand conversations to staff, plus an online dashboard where business owners and their team manage leads, bookings, conversations and settings. This policy explains what data we handle and why. It covers two groups of people: business users (owners and team members who sign in to the dashboard) and customers (people who chat with a business's assistant).

What we collect

Business users. When you create an account or are invited to one, we collect your email address and, if you sign in with Google, the basic profile information Google shares for sign-in (your name and email address). We also store your role in the business, your business's settings (such as time zone, opening hours and notification email), and the information you add to teach your assistant (such as prices, hours and FAQs).

Customers. When a customer chats with a business's assistant, we receive the messages they send. If they book or make an inquiry, we also store the details they choose to give (such as name, phone number, email address, preferred date and time, and similar booking details) and the resulting lead and booking records. The language the customer writes in is stored with a booking so that confirmation emails can be sent in that language.

Technical data. Our servers and hosting providers may process technical data such as IP address and request logs for security, rate limiting and troubleshooting.

How we use it

We use data only to run the Service for the business concerned: to generate replies, check availability, create and change bookings, send confirmation and reminder emails, notify the business when a conversation needs a person, show business users their leads, bookings and conversations, keep accounts secure, and fix problems. We do not sell personal data, and we do not use it for advertising.

AI processing

Customer messages, together with the business's knowledge base and instructions, are sent to our AI provider (Anthropic) to generate replies. The assistant is told to say that it is an AI if asked. We use this data only to provide the Service to the business concerned.

Service providers

We rely on providers who process data on our behalf, only to deliver the Service:

A business may also connect other tools or channels to its account. Data sent to those tools is governed by that business's own relationship with them. Our servers are located in the United States, so data may be processed there.

Google user data

If you sign in with Google, we use your Google account only to identify you and let you into the dashboard. If a business connects Google Calendar, we use calendar access only to create, change and remove calendar events for that business's bookings. AstroLinq's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising or sell it. Business users can disconnect Google Calendar at any time.

Roles of the business and AstroLinq

For customer data, the business that uses the assistant decides what is collected and why, and AstroLinq processes it on the business's behalf. Customers who want to see, correct or delete their data should contact the business first; we will help the business respond.

How long we keep data

We keep account, lead, booking and conversation records for as long as the business uses the Service, so that it can follow up and keep its records. When a business closes its account, or asks us in writing, we delete its data, except where we must keep something to meet a legal obligation or to keep backups until they expire.

Security

Data is stored with our database provider and sent over encrypted connections. Business users sign in with their own accounts, and access to a business's data is limited to the people who belong to that business. No system is perfectly secure, and we cannot guarantee absolute security.

Your choices and rights

You can ask us to access, correct or delete personal data we hold about you by emailing us. Business owners can remove team members, change what their assistant knows, and disconnect integrations in the dashboard. Depending on where you live, you may have additional rights under local privacy law; we will honor valid requests.

Children

The Service is meant for businesses and their customers, and is not directed to children under 13. We do not knowingly collect personal data from children under 13.

Changes to this policy

We may update this policy as the Service changes. We will post the new version here with a new "Last updated" date.

Contact

Questions or requests about this policy: astrolinqsupport@gmail.com

This policy describes our practices in good faith and has not been reviewed by an attorney.