Last updated: September 21, 2026
AstroLinq ("we", "our", "the app") provides an AI-powered booking assistant that businesses connect to their own website chat, Instagram Business account, and phone line to automate customer messaging.
When a business connects a channel (website chat, Instagram, or phone), we receive the messages sent to that channel by their customers, together with basic identifying information (such as an Instagram username or phone number) and message content, for the sole purpose of generating and sending an automated reply. When a customer completes a booking or inquiry through the chat, we also collect the information they voluntarily provide (name, phone number, preferred date/time, email, and similar booking details) to log the booking in the business's own calendar and CRM systems.
Data is used only to operate the booking assistant for the connected business: generating replies, logging bookings, and, if configured, escalating to a human staff member. We do not sell customer data, and we do not use it for advertising.
Messages and booking data may be processed by our infrastructure providers (such as Meta's Instagram Messaging API, Voiceflow, Make.com, and the business's own connected tools such as Google Calendar, Google Sheets, or a CRM) solely to deliver the service described above.
Conversation logs and booking details are retained for 90 days to support the connected business's follow-up and record-keeping, and are deleted after that period unless the business is required to keep them longer for its own legal or accounting purposes.
A business can disconnect a channel (such as their Instagram account) at any time, which immediately stops the app's access to new messages on that channel.
Questions about this policy: astrolinqsupport@gmail.com