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Every review gets
a thoughtful reply.

Your agent drafts a personal reply to each review in your voice. Approve each one with a tap, or set rules so happy reviews get answered on their own.

Step by step

From new review to posted reply.

New review

Just now

JMJessica M.★★★★★

"Amazing first class! The teachers were so patient and the studio is beautiful. Can't wait to come back."

Step 1

A new review comes in

Your agent notices it right away, so no review sits unanswered.

Writing a reply…

Your tone: FriendlyEnglishSigned: Ana

Draft reply

Thank you, Jessica! We're so happy you loved your first class. Our teachers will be thrilled to hear it. See you on the dance floor soon! Ana, Sunset Dance Studio

Step 2

Your agent drafts a reply

Personal, in your tone and in the reviewer's language. Never a copy-paste template.

Your dashboard · Reviews

Thank you, Jessica! We're so happy you loved your first class…

EditApprove

Your dashboard · Reviews

Thank you, Jessica! We're so happy you loved your first class…

Edit✓ Approved

by Ana · one tap from your phone

Step 3

You approve it

Approve as is, or tweak a word. Nothing goes out without your OK.

Posting your reply…

Jessica M.★★★★★

"Amazing first class! The teachers were so patient…"

Reply from Sunset Dance Studio

Thank you, Jessica! We're so happy you loved your first class…

Step 4

Your reply goes live

Future customers see a business that listens. That's what wins the next booking.

Your rules

You decide what
runs on its own.

Choose what happens by star rating and by what the review talks about. Most owners start by approving everything, then let thank-you replies go out automatically.

  • Reply automatically. Posted right away, you can still see it.
  • Ask me first. A draft waits for your tap.
  • Just tell me. No draft, only a heads-up.
Your reply rulesChange anytime
★★★★★ 4–5 starsThanks, happy feedbackReply automatically
Mentions a refund, staff or safetyAny ratingAsk me first
★★★ 1–3 starsComplaints, mixed feedbackAsk me first

The hard ones

Not every review
is a happy one.

  • 1Never posted on its own. Low ratings always wait for you.
  • 2You hear about it right away, by text or email, with the full review.
  • 3A calm, honest draft is ready: an apology and an invite to talk, not an argument.
Mark D.★★★★★

"Class started 15 minutes late and nobody told us why."

Not posted. You got a text about it.

Suggested reply · waiting for you

Hi Mark, I'm sorry we kept you waiting without an explanation. That's not the experience we want for anyone. Could you give us a call? We'd like to make it right. Ana

EditApprove

Replies you'd be proud to sign.

In the reviewer’s language

A review in Spanish gets a reply in Spanish. Same for Russian, Chinese and more.

Sounds like you

Uses the tone you set for your agent and signs with your name.

Mentions what they loved

Picks up details from each review, so no two replies look the same.

Keeps private things private

Never shares customer details, bookings or phone numbers in public.

No promises without you

Won’t offer refunds, discounts or freebies unless you say so.

Never argues

Stays polite and calm, even when the review isn’t.

Let your reviews work for you.

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